Your old laptop or desktop has more life in it than you think.

The prices shown are starting points. After the free diagnostic you get an exact quote, and nothing is done until you’ve agreed it.

Most jobs are done in 2–3 business days. Simple upgrades can sometimes be quicker — I’ll give you a realistic time when I’ve looked at it.

That’s exactly what the free diagnostic is for. If an upgrade will give you a real improvement, I’ll say so. If it isn’t worth the money, I’ll say that too.

Your files matter more than the computer. Anything I do that could put your data at risk — like replacing a drive or reinstalling the operating system — is talked through with you first, and I’ll copy your files across to the new setup where I can.

Often, yes. Photos of the kids growing up, wedding pictures, letters, schoolwork and business records are usually the things people miss most, and they can often be saved. That includes a computer that won’t start, files deleted by mistake, and drives, USB sticks or memory cards that have been formatted or stopped showing up. The assessment is free, and if I can’t get your files back, you don’t pay.

Please stop using it and don’t keep switching it on, because each try can do more damage. A clicking, dropped or burnt-out drive needs a specialist lab with a cleanroom. I’ll check it for free and tell you honestly if it’s one for a lab, and point you to a trusted one.

They’re used only to get your files back to you. Once you have them and are happy, my working copy is securely wiped. I never look through your files beyond what’s needed to check the recovery worked.

Keep more than one copy. I can set up automatic backups to an external drive, the cloud, or both, and I test that a file actually comes back before I hand it over. It’s much cheaper than recovering files after something goes wrong. See Backups for a one-off setup or a managed plan where I keep an eye on it for you.

Yes. Deleting files or a quick reset can leave them recoverable, so I wipe the drive properly and give you a written note confirming it’s done. Then you can sell it, pass it on or recycle it without worrying about what’s left on it.

Usually not. If it can run Windows 11, I can upgrade it and keep your files. If it can’t, Linux will keep it safe and quick for browsing, email and everyday use. The check is free, and I’ll tell you honestly which option suits you.

Only if it suits you. It’s a great way to keep an older machine fast for browsing, email and schoolwork, but if you’d rather stay on Windows I’m happy to do that instead.

No — desktops too. I also build custom PCs from scratch to your budget and needs, whether that’s gaming, work or a fast everyday machine.

Yes. I copy across your photos, documents, email, browser bookmarks and saved passwords, set up your printer, and make sure everything works before you take it home. If the old computer won’t start, I can usually still get the files off it.

Yes. Meta has stopped making Portals, but the screen, speaker and camera are still great. For £25 I give yours a new home screen, a photo frame screensaver with your own pictures and an app store, and switch off Meta’s forced updates so nothing gets undone. There’s no hacking or “rooting”, and it can be put back how it was.

Based in Mansfield. Drop-off is welcome, and collection and return is available within 10 miles.

Often, yes. For software problems I can connect to your computer while we’re on the phone, with your permission and while you watch. The first look is free, just like a diagnostic. See Remote help for how it works.

Calls Monday to Friday 9am–5pm and Saturday 10am–4pm (no calls on Sunday). Messages and emails Monday to Friday 8am–8pm, Saturday 9am–8pm and Sunday 10am–2pm. Remote help sessions Monday to Friday 10am–8pm, and at weekends by appointment.