Managed Backup

Terms, in plain English

These terms are between you, the customer, and RenewIT Home Computers, run by Matt as a sole trader (“I”, “me”). Contact: info@renewitcomputers.co.uk or 07725 343 702. Last updated 30 October 2026.

Looking for what the service is? See Backups.

1. What you get

• An automatic nightly backup of the folders we agree, from each computer on your plan. I’ll list them in your welcome email.
• Your files are encrypted on your computer before they leave it.
• Older versions are kept: one a day for 30 days, and one a month for 12 months.
• I’m alerted if a backup stops, and I’ll aim to sort it within one working day.
• Every three months I check that files can be restored, and email you the result.
• Help getting files back whenever you need it, remotely or in person, at no extra charge.
• A printed recovery pack in a sealed envelope, with everything needed to get your files back without me (see section 7).

Programs, Windows or Linux itself, and anything outside the agreed folders are not backed up unless we agree otherwise.

2. Plans and prices

Plan	Includes	Price
Home	1 computer, up to 250 GB	£5 a month
Family	Up to 3 computers, 1 TB shared	£9 a month
Business	Per computer, plus a written plan for getting you working again	£12 a month per computer

• A one-off setup fee of £35 per computer.
• You pay monthly in advance. I’ll give you the payment details when we set up.
• If you go over your storage limit, I’ll tell you. You can move to a bigger plan or choose what to leave out. I won’t charge you more without your agreement.
• I may change prices with at least 30 days’ notice by email. If you don’t agree, you can cancel before the change.

3. Where your files are kept

• Your encrypted backup is stored in a UK data centre run by Wasabi Technologies, a specialist storage company.
• It’s kept separate from your Google, Apple or Microsoft accounts.
• Recent backups are locked for 30 days, so they can’t be deleted or scrambled, even by a virus on your computer.
• I don’t open or look at your files. I only handle them to back them up, check them and restore them for you.

4. Your encryption password

When we set up, you choose one of these:

• I keep a sealed copy. I store your password securely, so I can still get your files back if you forget it.
• You keep it yourself. Nobody but you can read the backup, including me. If you lose the password, your files can’t be recovered.

I’ll confirm your choice in writing.

5. What I need from you

• Turn the computer on and connect it to the internet regularly, ideally in the evening at least a few times a week. A computer that’s off can’t back up.
• Don’t uninstall the backup program or turn it off.
• Tell me if you get a new computer, or start keeping important files somewhere new.
• Only back up files you’re allowed to keep.

6. Getting files back

• Ask by email, phone or Messenger. I’ll aim to start within one working day.
• I’ll restore files to your computer or a drive, in person or remotely, with your permission each time.
• A restore needs your computer, or a replacement, to be working. Fixing or replacing hardware is charged separately at my normal prices.

7. Cancelling

• You can cancel any time by emailing me. Your plan runs to the end of the month you’ve paid for. There are no exit fees.
• Cooling-off: if you’re a home customer, you can cancel within 14 days of signing up for a refund. If you asked me to start straight away, I’ll deduct the part of the setup fee for work already done.
• When you cancel, I’ll help you take a full copy of your files first if you want one. I’ll then delete your backup as soon as its 30-day lock runs out (so within about 30 days of the plan ending), and confirm in writing when it’s gone. If I hold a sealed copy of your password, I’ll destroy that too.
• If a payment is missed, I’ll remind you. After 30 days unpaid I may pause backups, keeping your existing backup. After 60 days unpaid I may end the plan and delete the backup, but I’ll warn you in writing at least 14 days before deleting anything.
• If I ever stop offering the service, I’ll give you at least 60 days’ notice and help you move your files elsewhere.
• If I’m unable to run the service (for example through illness), you can still get your files back. You get a sealed recovery pack at setup, so you or any IT person can restore your files without me, using free software. I’ve also arranged for a trusted person to contact customers, keep the storage paid and help you move your backup elsewhere.

8. If something goes wrong

• I’ll take reasonable care and skill, and check backups as described above. No backup can be guaranteed 100%, which is why I recommend a second copy too (for example on an external drive). I’m happy to set one up.
• My job is to keep a backup of the agreed folders and help you restore it. I’m not responsible for files that weren’t in the agreed folders, for backups missed while your computer was off or the backup program was removed, or for a backup that can’t be opened because you chose to keep the password yourself and lost it.
• I’m not responsible for delays or failures caused by things outside my reasonable control, such as an outage at the storage provider, or internet or power failures.
• If there’s a security problem affecting your backup, I’ll tell you as soon as I know.
• If I’m at fault, my liability is limited to the fees you’ve paid me in the 12 months before the problem. I’m not liable for indirect losses, such as lost business or profits.
• Nothing in these terms limits your legal rights as a consumer, or my liability where the law doesn’t allow that (for example death or personal injury caused by negligence, or fraud).

9. Business customers

If you’re a business, you’re responsible for the personal data in your files, and I handle it only on your instructions to provide this service. I will:

• only use your data to back it up and restore it
• keep it confidential and secure
• only use the storage provider named above to hold it, and give you at least 30 days’ notice before changing provider, so you can object or cancel
• tell you without undue delay if I become aware of a security breach affecting your data
• help you if you need to answer a request about personal data
• give you the information you reasonably need to show you’re meeting your data protection duties
• delete it when the service ends, as in section 7

10. Changes to these terms

I’ll give you at least 30 days’ notice by email of any change that affects you. If you don’t agree, you can cancel before it starts.

11. Complaints and law

If you’re unhappy, email me and I’ll reply within 5 working days. These terms are governed by the law of England and Wales.