Your privacy, in plain English
RenewIT Home Computers is run by Matt as a sole trader (“I”, “me”). I’m responsible for the personal details you give me. Contact: info@renewitcomputers.co.uk or 07725 343 702. Last updated 6 November 2026.
1. What I collect
- When you call, email or message me: your name, your phone number or email address, and what you tell me about your computer.
- If I collect or drop off a computer: your address.
- While I work on a computer I may see the files on it. I only look at what the job needs.
- Managed Backup customers: how your backed-up files are kept is in the backup terms. They’re encrypted on your computer before they leave it.
2. Why I use it
- To answer you, give you a quote and do the job.
- To arrange collection or drop-off, and to sort anything under the 30-day guarantee.
- To keep the business records the law asks for, such as invoices for tax.
I don’t sell your details, and I don’t send marketing unless you ask for it.
3. Who else handles it
- Email runs on my own mail server. Replies are sent out through SMTP2GO, an email delivery service.
- If you message me on Facebook Messenger, Meta handles that conversation under its own privacy policy.
- Phone calls and texts go through my mobile network.
4. How long I keep it
I keep job details for as long as the job and its guarantee need them. Business records are kept for as long as the law requires: HMRC asks for at least 5 years after the tax return they belong to. After that they’re deleted.
5. Cookies and this website
- No cookies unless you say yes. If you click Accept on the cookie bar, Google Analytics sets cookies (their names start with
_ga) to count visits and show which pages people use. It doesn’t tell me who you are. Google handles this data under its own privacy policy. - Your choice is remembered in your browser, so the bar doesn’t keep asking.
- Everything else on this site, including the fonts, comes from this website itself, not from other companies.
- Like most websites, the server keeps short logs of visits (IP address, page and time) to keep the site secure.
6. Your rights
You can ask to see the details I hold about you, have them corrected, or have them deleted (except records I must keep for tax). Just email or call me. If you’re unhappy with how I’ve handled your details, you can complain to the Information Commissioner’s Office: ico.org.uk or 0303 123 1113.